Goldsworth Medical PracticeTel: 01483 767194
Goldsworth Medical Practice/York House Medical CentreTel: 01483 767194
The practice in September 2018 had a return visit from the CQC Inspection Team and have been given a complete "GOOD" rating.
The Freedom Of Information Act became law on the 30th November 2000. The practice conforms to the requirements of the Act and has produced a publication scheme in accordance with it. A copy of the Act is available on the Freedom of Information website: www.foi.nhs.uk
All our staff are bound by the same rules of confidentiality as the doctors and nurses.
The practice is computerised and patients' details are held on computer. We are therefore, registered under the Data Protection Act 1998.
In line with the Department of Health Guidelines, the Caldicott report and the Data Protection Act we wish to advise you of how we handle information we hold about our patients. We ask for information so that you can receive proper care and treatment. This information is kept together with the details of your care, because it may be needed if we see you again. We may use some of this information for other reasons: for example to help us protect the health of the public generally and to see that the NHS runs efficiently; to plan for the future; to train staff; and account for actions taken. Sometimes the law requires us to pass on information; for example to notify birth.
The NHS Central Register for England & Wales contains basic personal information of all patients who are registered with a general practitioner. The register does not contain clinical information. You have a right to access your health records.
EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interest. Whenever we can we shall remove details that identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to keep it confidential.
Everyone now has a named GP under the Doctors terms of service. Please ask at the surgery for your named GP.
Should you wish to make comments about your care, either complimentary and, or, if you are not happy, please ask to complete a FFT Form , you can obtain this nfrom reception.
We aim to resolve problems at the time they arise and with the person concerned. If this is not the case and you wish to make a complaint, please let us know in writing as soon as possible. Complaints should be addressed to the practice manager. We will acknowledge your complaint in writing within two working days and aim to have looked into your complaint within ten working days.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, PALS will:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.
The practice has a zero tolerance policy with regards to violent/abusive patients. The definition of violence: "Any incident where a GP or his staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health." If an incident occurs, the practice will telephone the police and that patient may be removed from the practice list.
All patients will be treated with respect, kindness and dignity, irrespective of ethnic origin, religion, cultural beliefs, sex or age.
We ask you to treat the practice staff with the same courtesy and respect.
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