Comments & Suggestions
We aim to resolve problems at the time they arise and with the person concerned. If this is not the case and you wish to make a complaint, please let us know in writing as soon as possible. Complaints should be addressed to the practice manager. We will acknowledge your complaint in writing within two working days and aim to have looked into your complaint within ten working days.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.