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Noticeboard

The practice in September 2018 had a return visit from the CQC Inspection Team and have been given a complete "GOOD" rating.

The Partners and management wish to thank all the team and our Patient Participation Group members for their on going support.

Appointments

appointments

To make an appointment you can either contact us by phone or an online booking.

We have extended our appointments to assist the working population obtaining our services around their work time.

These are available to book from 10.00 am daily.

Telephone

For routine appointments, please phone after 10am. For urgent matters, the phone lines are open from 8am.

Goldsworth Park: 01483 767194

York House: 01483 767194

Please note that the phone line is closed between 1pm - 2pm.

Internet Booking

It is possible to book appointments online through EMIS access. In order to do this you will need ID to obtain your pin number from the surgery (please ask for the form at either reception). Once you have your pin number then simply follow this link https://patient.emisaccess.co.uk

Making an Appointment

You are welcome to see any doctor of your choice, although it is helpful if you have ongoing problems, to see the same doctor. The practice offers two types of appointments. Patients can make an appointment to see the doctor of their choice up to six weeks in advance (routine appointment).  We keep a number of appointments for medical emergencies every day (urgent appointments). If your problem is urgent, please notify the receptionist who will place you on the doctor's list  (this can either be face-to-face appointment or if you feel it is something the doctor can help with over the phone, then a telephone consultation can be booked). In addition we also offer routine telephone consultation appointments each day. If you would like to book a telephone consultation, please mention this to the receptionist and she will make the appropriate booking. Home visits are made if medically needed (see tab above for home visits and telephone access).

How do I get the most out of my appointment?

Doctors’ appointment slots last 10 minutes and are intended to cover one problem.  Quite a lot of people will go into the doctor with several problems at once – hence they over run.  Similarly, it is only one person per appointment.  If you take someone else with you into your appointment, they should not use the opportunity to ask the doctor about their health problem too. 

The doctors here are very keen to let people have the time that their condition requires, but if people spend ages unnecessarily, or ‘save up’ issues until they’ve got a list of them, it is really unfair on both the doctor and the other patients in the waiting room – who may be feeling very poorly.  If you know in advance that you will need longer, please book a double appointment. 

It has been suggested that the length of appointments should be increased so that they don’t overrun and so that people could have more time with the doctor.  The 10 minute slot which we use aims to provide an average over the people who only take a couple of minutes and those that need more than 10.  Unfortunately, this is a bit of a vicious circle: if we increased the slot time, it would mean fewer appointments, so it would be much more difficult to get an appointment. 

 

TOP TIPS FOR WHEN YOU VISIT THE DOCTOR  

BEFORE THE APPOINTMENT:      

  • Write down your two or three most important questions. 
  • Write down the details of your symptoms, including when they started and what makes them better or worse. 
  • If you are taking any ‘over the counter’ medicines or supplements that the Doctor has not prescribed, make sure that you take a list of them, so that the Doctor knows what you are taking. 

DURING THE APPOINTMENT:

  • Don’t be afraid to ask if you don’t understand. 
  • If you aren’t sure about one or more of the words about your condition or treatment, ask for them to be written down. 
  • Write things down in a notebook.  This makes it easier to remember afterwards what the Doctor or Nurse told you.

BEFORE YOU LEAVE THE APPOINTMENT MAKE SURE YOU:

  • Check that you’ve understood what was said.  Ask the Doctor/Nurse to explain again if you aren’t sure.
  • Check that you’ve understood what treatment (if any) is being recommended for you and how it will happen.  E.g. will it be an out patient appointment at the hospital, or do you need blood tests, or have you been given some medication.  If the Doctor has prescribed some medicine for you, do you understand how you should take it and when it should be started/finished?
  • Is there anything that you should stop or start doing that is making your condition worse?
  • Is there anything that you can do to help yourself?
  • What happens next?  (E.g. do you need to make another appointment?)

Chaperones / Intimate Examinations

You are entitled to ask or arrange a chaperone to be present during intimate examinations. You may either choose to ask a friend or relative to be present or ask the practice to provide a chaperone. Please ask in advance if you wish the practice to provide a chaperone. If the practice is unable to provide a chaperone at the time of your examination, you may be asked to rebook your appointment for a time when a chaperone is available.

 

 
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